How do I know who responded to the automatic surveys?

To find out who has responded to the automatic surveys, go to the "Loyalty" menu and select "Surveys"

From here click on the survey whose results you would like to view (Activities, Services, NPS or Dropped). Then click on the button "Details".

Here you will be taken to the visual results of your survey. To find out who responded click on the tab "Details"

This will load a spreadsheet that will give you all the details regarding the responses to your survey. In the column "Member" you can see who responded and what they said. 

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Please sign in to leave a comment.